Privacy Policy

1. Who We Are

Luxa Stays is a private vacation rental operator based in Tagaytay, Philippines. You can reach us at hello@luxastays.com.

2. Information We Collect

We collect personal information only when you voluntarily provide it, such as when you submit a booking inquiry. This may include:

• Your full name
• Email address
• Phone or WhatsApp number
• Travel dates, group size, and any special requests
• Any other information you choose to include in your message

We may also automatically collect limited technical data when you visit our website, such as your browser type, device type, pages visited, and referring URL. This is collected through standard web analytics tools (e.g., Google Tag Manager / Google Analytics) and does not personally identify you.

3. How We Use Your Information

We use the information you provide to:

• Respond to your booking inquiry and communicate reservation details
• Process and manage your booking
• Send confirmations, reminders, and relevant pre- and post-stay communications
• Improve our website and services based on aggregate usage patterns

We do not use your information for unsolicited marketing without your consent, and we do not sell your personal data to third parties.

4. How We Store Your Information

Booking inquiry data is stored securely using Supabase, a cloud database service with industry-standard security measures. Data is retained for as long as necessary to manage your booking and comply with any legal obligations, after which it is deleted or anonymised.

While we take reasonable precautions to protect your data, no internet transmission is 100% secure. We cannot guarantee absolute security of information transmitted to us online.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website or conducting our business (such as cloud hosting or analytics platforms), subject to confidentiality obligations.

We may also disclose your information if required by law or in response to valid legal process.

6. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect some features of the site.

We use Google Analytics (via Google Tag Manager) to collect anonymised aggregate data on website usage. This data does not personally identify you. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp, Facebook, Instagram). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal or operational obligations
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@luxastays.com.

9. Children's Privacy

Our website is not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at hello@luxastays.com or via WhatsApp.